Clients reviews about Southwest Auto Glass, West El Paso , TX

On Friday after Thanksgiving, new to El Paso, I made a cold call based on Google search, and got Bob on the phone. Three times, as I was unsure of my car's model. Bob was also engaged by my Insurer and got me all set up for the following Monday. On Monday, met Fred at the 811 Southwestern facility, who had all the paperwork ready for my signature. He thought I was just dropping the car off, but I wanted to wait for it. He made the arrangements so it would be worked on immediately. A young man named Adam did the window replacement. I watched, and was impressed by his deliberate and focused approach to his work as he prepped the car and made the replacement. A very pleasant experience, due to the professionalism, friendliness, and focus on customer and job. I mentioned the names of the staff so that they might get appropriate recognition. ~ Heinz M

We had a great experience with them. It's when someone has to deal with problems that you see how much they really care. After installation of a new windshield, it made too much noise while driving. We took it back and they gave us great customer service and listened to our concerns. They completely redid the job at no cost after finding the leak, and even gave me a ride home because it would take several hours before ready. Fred Baca was very friendly and genuinely concerned about our satisfaction with their work. I would absolutely recommend this shop to anyone. ~ Rikki H

They were fast to answer my email inquiring about a quote for our van's windshield replacement! So far they were the best & highest BBB scored business. Fred Baca was very helpful & courteous with us! We were very happy & satisfied with the quality of workmanship. Even when the tech mistakenly put in the wrong windshield Mr Baca handled it very professionally & reordered the correct one. He called when it came in & made an appointment to get it installed! Overall we're very happy!! Thank you Fred Baca!! ~ F. E

I originally booked an appt. with the large national company that starts with an "S" and ends in an "E", but cancelled that appt. after finding out the price quoted ballooned to almost $400 by the time they added everything in! Southwest Auto Glass did the whole windshield replacement for $305.68 everything included! I did bring the car to them instead of them coming to me, but the service was top notch and the finished product is just like the original. They also did it on a moments notice! Thank you! ~ J. J

I called to inquire about getting my windshield repaired. The associate on the phone, Jessica, was extremely helpful and honest. The area of damage was not repairable, and she was able to explain to me, with complete candor, my options. It's rare you find a place that isn't trying to gouge you for your money, so if you want to a place that takes the time to explain things to you thoroughly, give you an honest quote, and provide good customer service, this is the place I would choose. ~ Erik V

Southwest Auto takes care of all of my vehicles, whether it be simple rock chip repairs, a side mirror replacement, a new rear truck canopy window (yah, I know I owe you a big one for that Fred!!), or a full front window replacement. Their prices are more than fair and their work is prompt and always thoroughly well done. They're pretty nice guys too!! I can't recommend high enough!!! ~ Gavin L

Awesome place & great people! I called 2 different times & spoke to 2 different girls, one at the westside location & one at Montana location both these ladies super nice, super understanding at both tried to help me and get me in asap because my motor regulator for my window broke. The guys on both locations, were awesome as well! Highly recommended!!! ~ Janae J

I have had three windshields replaced with Southwest Auto Glass. They have always done a fantastic job. Chris stayed on top of my order, found a windshield and had it delivered he dealt with the claim from start to finish. They're always professional, reasonable and I would rather by business go to them than anyone else. ~ Christopher C

Southwest Auto Glass epitomizes customer service. I was 2 and 1/2 hours late for my appointment due to my car battery being dead. Jessica still got my car taken care of the same day!! Other places you might have to reschedule.... Thank you very much, Jessica, Cindy, and Ralph!!! ~ Louis J

Que padre que pueden hacer lo mobile, tuvimos Uno's chips y los travajadores los areglaron Bien rapido!! ~ Alex P

I’m taking my car in tomorrow. The young lady who answered the phone was super nice and helpful. The lowest price I’ve been quoted around $245. Safelight wants to change $400. So far I’m satisfied with the service. Tomorrow we will see how it goes ~ C.J M

Great, convenient, and friendly experience. I had a chip in my windshield fixed with their mobile service. They arrived on-time to my home, the service was quick, and he assisted with any questions I had. I highly recommend Southwest Auto Glass 👍🏼 ~ Amanda V

If you're looking to get your windshield replaced, look no further than Southwest Auto Glass. Frank and his team exceeded my expectations in price, quality, and getting the job done right the first time -way sooner than expected. After a drunk ex friend kicked in the windshield, I had it towed in to Southwest. I drive a 2005 Volkswagen Jetta. While it may be an older model VW, I only want the highest quality parts installed, for the sake of reliability. I was expecting to pay more considering import parts usually cost more, especially if you want OEM quality and performance, and if your vehicle has a rain sensor or other features. Frank reassured me that the "generic" PGW brand would be of OEM quality, and at $253.36 after tax, title, license, storage fees, and brain injury charges, I couldn't be more satisfied. (Just kidding about the storage fees and brain injury charges.) I left the car around 11AM and Frank called at 3 PM the same day informing me she was ready to be picked up. By the way, they really exceeded my expectations by vacuuming up all the broken glass in my interior. Frank and the team at Southwest Auto Glass have definitely earned my friends and family's business for years to come. I'm definitely taking my Mercedes-Benz and other VW's when it comes time for a replacement windshield! ~ Michael R

Great service!!! They actually treat you like a person/ friend not a number. They have military discounts and try to help you out as much as they can. Totally recommend them if you need a windshield. Very friendly people. ~ kelli g

I was unlucky enough to have my passengers side window broken and my stereo stolen. Southwest Auto Glass was not only able to fix my window the same day (most other places were a week out), they found me a better price. Highly recommend these guys. ~ Geoff W

Best service in town. Fred at the the west side location is super friendly and has the best prices. I have had several work vehicle windshields as well as personal vehicle windshields replaced for years with 100 satisfaction. ~ David P

Great service! I appreciate the work completed in a timely manner and the professionalism of the staff. They were thorough in the work and explanation. We have gone here for work before and will continue to return! ~ constance l

This is the best place to go! Been for a few different services on different vehicles and they always take care of me. They very professional and friendly, really care about their customers, and have the most affordable prices! ~ Amber W

Fernie was so nice, he set up an appointment for me and even made sure to get me an appointment to the location closest to my house. Service was fast and done within an hour! Loved my experience there and with Fernie. Will definitely recommend! ~ Melanie E

A satisfied customer with a 5 star rating for Southwest Auto Glass due to their Professionalism in workmanship and Customer Care. From Management to workers, they all were eager to complete their jobs "the right way". ~ Del R

Rose U and Juan C did a GREAT job of checking out my window and repairing it on the fly! Excellent care and service that allowed me to get into my GMC and be on the way. Thank team! ~ Jose R

From start to finish, I was given quality service. It was wonderful having that person to person contact. I highly recommend this business and it’s professional staff of employees! ~ Angela S

These guys took me in right after I got a huge chip in the windshield! Worked with insurance, customer service was incredible, and I was in and out. Thanks guys!! ~ Vanessa M

Matt, provided the kind of old-fashioned customer service that so many business lack. He was professional, informative, and friendly. Matt deserves praise AND a raise! ~ Eduardo A

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